When a loved one - particularly an older family member - has fallen victim to a scam, they may feel embarrassed or reluctant to discuss it. How you approach the conversation can significantly impact their emotional recovery and future safety. Here’s how to offer support with sensitivity and practical advice.
No blame, no shame
It's crucial not to blame the victim. Many people feel ashamed about falling for a scam, and blaming them only worsens that feeling. Instead, reassure them that it can happen to anyone. Scammers are skilled at manipulation, and it’s their deceit, not your loved one’s mistake, that was the cause of the situation.
Listen with compassion
Allow them to share their story without interruptions. Listening compassionately helps them process the experience. Make sure they feel understood and supported, which can be incredibly comforting after something so distressing.
Ask questions to ensure their safety
Once they’ve shared their experience, ask if they have taken any steps to protect themselves from further harm. Have they contacted their bank or reported the scam? Offer to help with these tasks, but be careful not to sound like you’re taking over. Frame it as: "Let's work together to make sure everything is secure."
Provide practical advice
Offer advice on how to protect themselves in the future. This could include:
Blocking scam phone numbers or emails.
Setting up two-factor authentication on their accounts.
Reducing exposure to unsolicited communications by adjusting email and social media settings.
This is also where Ask Silver can help. If your loved one is ever unsure whether something is a scam, they can simply send a photo of the suspicious communication to Ask Silver via WhatsApp. If it does prove to be fraudulent, they can use Ask Silver to report the scam to the relevant agencies.
Encourage open communication
Let them know they can always come to you if something seems off, without fear of judgement. Keeping the lines of communication open is one of the best ways to prevent future scams, as they’ll feel comfortable asking for help before responding to anything suspicious.
By focusing on emotional support and providing practical steps, you can help your loved one regain their confidence and protect themselves from future scams. Together, you can create an environment where they feel safe asking for help whenever needed.
Image by Mohamed Hassan from Pixabay
