Independent website safety check

Is Booking.com a scam?

Ask Silver checked Booking.com for scam and trust signals. Review the latest verdict, the evidence found and the steps you can take to protect yourself before paying or sharing personal information.

This looks suspicious

The sender isn’t addressing you by name

A trustworthy organisation would usually have more info about you.

The email links to a non-Booking[.]com website.

A real Booking[.]com email wouldn’t direct you to a different website for bookings.

The email pressures you with conflicting payment claims.

It says you won’t be charged but also threatens to decline your reservation.

What reviewers are saying about Booking.com

Trustpilot rating
2.0

out of 5

Based on 102571 reviews

The reviews indicate a significant trend of negative customer experiences, primarily related to issues with cancellations, refunds, and customer service responsiveness. Many users report being unable to resolve problems, with their concerns being passed between Booking.com and the service providers, leading to financial loss and frustration. Based on the overwhelming number of negative reviews detailing unresolved issues and poor communication, the company appears to have significant legitimacy concerns.

What should you do?

Avoid making a payment or sharing personal details. If you already used the site, contact your bank, change any reused passwords, and keep screenshots of messages or receipts.

About this website safety check

This result is based on information available when we checked. Websites can change, so use this as guidance rather than a guarantee.

This check is generated automatically and may be reviewed or corrected by Ask Silver administrators.


Read how Ask Silver uses AI and the limits of this check.


Last reviewed: